About CRAFTEDBYCLARA
CRAFTEDBYCLARA is an online shop run by Novaridge Holdings LLC. We sell a small, considered range of products direct to customers in the United States and the United Kingdom, and we try to keep everything about the process plain: clear prices, free shipping, and a real person to talk to when something is not right.
This page explains what we stock, how we decide what to sell, how our pricing works, how orders reach you, and how to get in touch.
What we sell
We stock a curated range rather than a vast catalogue. Some of what we carry is made to order or personalised, and some of it falls into categories that cannot be returned once made, opened or unsealed. Our refund policy sets out the full list, and we flag it on the product page before you buy.
Items that are eligible are covered by our standard returns window: 30 days from delivery, unused, in its original packaging, with tags on and proof of purchase. Our refund policy is the authority on what qualifies. We would rather tell you up front which items are final sale than surprise you afterwards.
How we choose what to stock
A product has to earn its place. Before we list something, we look at:
- Whether it does the job. If it does not do what its description promises, it does not go on the site.
- Whether it survives the journey. We ship to two countries with several carriers, so an item has to arrive in the condition it left in.
- Whether we can describe it honestly. If we cannot write a plain, accurate description of what you are getting, that is a reason not to stock it.
- Whether we can support it. We need to be able to answer questions about it and handle a return on it without passing you around.
When an item does turn out to be faulty, damaged or simply the wrong thing, we treat that as our problem to fix, not yours. Please report it with photos within 48 hours of delivery and we will sort it out.
How we price
The price you see is the price you pay. Shipping is free on every order, with no hidden fees added at checkout. We do not charge restocking fees on returns.
If you have changed your mind, the return postage is yours to cover. If the item was faulty, damaged or incorrect, return shipping is free and we arrange it.
Two other things worth knowing about payment:
- We never see or handle your card details. They are entered directly into our payment provider.
- Charges appear on your statement as Craftedbyclara.com, so the line on your bank statement matches the shop you ordered from.
Refunds go back to your original payment method, usually within 10 business days of approval. If more than 15 business days have passed, please get in touch and we will chase it.
Getting your order to you
We ship to the United States and the United Kingdom only. Orders are dispatched Monday to Friday.
- Processing: 1 to 2 business days.
- Transit: 4 to 6 business days.
- Total: roughly 5 to 8 business days.
- Carriers: DHL, FedEx and UPS. Every parcel is insured in transit.
If you need to cancel, please tell us within 1 hour of placing the order. After that it may already be with our fulfilment team. If part of your order is missing when the package arrives, let us know within 7 days of receiving it. Full details are in our shipping policy.
Talking to us
You can reach a person. We answer email and the phone during our published hours, and we aim to reply within 12 hours on average.
Please get in touch before sending anything back, as returns need to be approved first. Tell us your order number and, for damage or a fault, include photos. That usually means we can resolve it in one exchange rather than three.
How we handle your information is set out in our privacy policy, and the terms covering your use of the site are in our terms of service.
Contact us
Novaridge Holdings LLC
Address: Unit A1, 3237 54th Street
Valley, AL 36854
United States
Customer support: +1 (347) 651-0409
Email: support@craftedbyclara.com
Support hours: Monday to Sunday, 8:00 AM to 4:00 PM MT. Average reply within 12 hours.