Privacy Policy

This policy explains what personal information we collect when you visit or order from CRAFTEDBYCLARA, why we collect it, who we share it with, and the choices you have. Please read it alongside our Terms of Service, Shipping Policy and Refund Policy.

Who we are

CRAFTEDBYCLARA (craftedbyclara.com) is operated by Novaridge Holdings LLC. We are the data controller for the information described in this policy, which means we decide how and why it is used.

Novaridge Holdings LLC
Address: Unit A1, 3237 54th Street
Valley, AL 36854
United States

Support Phone Number: +1 (347) 651-0409
Company Phone Number: +1 (201) 361-5604
Email: support@craftedbyclara.com

Support hours are Monday to Sunday, 8:00 AM to 4:00 PM MT. We reply within 12 hours on average.

What we collect

We only collect what we need to run the shop. Depending on how you use the site, that includes:

Contact and order details: your name, email address, phone number, billing address, shipping address and the contents of your order.
Payment information: the billing details you enter at checkout, and a confirmation from our payment provider that the payment succeeded or failed. We do not see or store your full card number, expiry date or security code.
Account details, if you create an account: your login email, a password held in encrypted form, your saved addresses and your order history.
Messages you send us: emails, contact form submissions, notes and any photos you send in support of a damage, fault or wrong item claim.
Device and usage information: your IP address, browser and device type, time zone, the pages you view, what you search for and add to your cart, and how you arrived at the site.
Marketing preferences: whether you have subscribed to our emails, and whether you open them or click links in them.

We do not ask for or want sensitive information such as government identification numbers, health details or financial account numbers. Please do not send these to us.

Where it comes from

From you: when you place an order, create an account, subscribe to emails, or contact us by phone or email.
From your device: automatically, through cookies and similar technologies, when you browse the site.
From our service providers: our payment provider tells us whether a payment was authorised and flags suspected fraud; our carriers give us tracking and delivery status; our email provider tells us whether a message was delivered.

Payment details

Card details are entered directly into our payment provider's secure fields and are never touched by the store. We receive a token, the last few digits, the card type and the result of the transaction, which is what we need to match a payment to an order and to issue a refund. Charges appear on your statement as Craftedbyclara.com.

How we use your information, and on what basis

To perform our contract with you: taking and confirming your order, taking payment, arranging dispatch and delivery, handling returns and refunds, and answering your questions about an order.
For our legitimate interests: preventing and investigating fraud and abuse, keeping the site secure and working, understanding which pages and products people use so we can improve them, and keeping records of what we agreed with you.
With your consent: sending marketing emails and setting non-essential cookies. You can withdraw consent at any time, and withdrawing it does not affect anything we did before you withdrew it.
To meet our legal obligations: keeping tax, accounting, consumer protection and anti-fraud records, and responding to lawful requests from authorities.

We do not sell your personal information, and we do not make decisions about you by automated means alone that have a legal or similarly significant effect on you.

Who we share it with

We share your information only with providers who need it to do a job for us, and only for that purpose. By role, they are:

Our ecommerce platform and hosting provider, which runs the store and holds order records.
Our payment provider, which processes payments, refunds and chargebacks, and carries out fraud screening.
Our carriers, which need your name, address and phone number to deliver the parcel and to contact you about delivery.
Our suppliers and fulfilment partners, which receive the shipping details needed to pack and dispatch your order.
Our email and customer support providers, which send order notifications and marketing emails and hold our support conversations.
Our analytics providers, which help us see how the site is used.
Our professional advisers, such as accountants and lawyers, where they need the information to advise us.

We may also disclose information where the law requires it, to enforce our terms, to protect our rights or someone's safety, or as part of a sale or reorganisation of the business, in which case the new owner would be bound by this policy.

International transfers

We are based in the United States and we ship to the United States and the United Kingdom. Our providers may store or process information in countries other than your own, including the United States. Where we transfer information out of the United Kingdom or the European Economic Area, we rely on an approved transfer mechanism, such as standard contractual clauses or an adequacy decision, and we ask our providers to protect it to the standard described in this policy. You can contact us for more detail about the safeguards that apply.

How long we keep it

Order and payment records: for as long as needed to complete the order and handle returns, then for the period our tax and accounting obligations require.
Support conversations: for as long as we may need them to resolve a related issue or claim.
Account details: until you ask us to close the account, after which we delete or anonymise what we are not required to keep.
Marketing records: until you unsubscribe, plus a short period so we can show that you were removed.
Analytics and device data: for a limited period, usually in aggregated or anonymised form.

When we no longer need information, we delete it or anonymise it so it can no longer be linked to you.

Your rights and how to exercise them

Depending on where you live, you may have the right to:

Ask what personal information we hold about you and get a copy of it.
Have inaccurate or incomplete information corrected.
Ask us to delete information we no longer need.
Ask us to restrict how we use it, or object to our use of it for our legitimate interests.
Receive your information in a portable format, or ask us to send it to another provider.
Withdraw consent to marketing or non-essential cookies at any time.
Opt out of the sale or sharing of personal information. We do not sell or share your personal information for cross-context behavioural advertising, so there is nothing to opt out of.
Be free from discrimination for exercising any of these rights.

To exercise a right, email support@craftedbyclara.com or call +1 (347) 651-0409. We will respond within 30 days. We may need to ask a question or two to confirm who you are before we act, and we will tell you if we need longer or if an exception applies. An authorised agent may make a request on your behalf if they can show they have your permission.

Cookies and similar technologies

Cookies are small files stored on your device. We use:

Essential cookies, which keep you logged in, remember your cart and keep checkout secure. The site will not work properly without these.
Preference cookies, which remember choices such as your region or currency.
Analytics cookies, which help us count visits and see which pages are useful.

You can block or delete cookies in your browser settings, and you can withdraw consent to non-essential cookies at any time. If you block essential cookies, parts of the site, including checkout, may stop working.

Do Not Track

Some browsers can send a Do Not Track signal. There is still no agreed standard for how sites should respond, so we do not change our behaviour when we receive one. You can use the cookie controls above and the unsubscribe link in our emails instead.

Children

The store is not intended for children, and we do not knowingly collect information from anyone under 16. If you believe a child has given us their information, please get in touch and we will delete it.

Security

We use encryption in transit, access controls and reputable providers to protect your information, and we limit access to the people who need it to do their work. No method of transmission or storage is completely secure, so we cannot promise absolute security. Please choose a strong password, keep it to yourself, and tell us if you think your account has been used without your permission.

If something goes wrong

If a breach affects your personal information and is likely to put you at risk, we will notify you and the relevant regulator without undue delay, as the law requires. We will tell you what happened, what information was involved, what we are doing about it, and what we suggest you do.

Changes to this policy

We may update this policy as the store, the law or our providers change. The version on this page is always the current one, and we will note the date it was last updated. If a change is significant, we will make that clear on the site or contact you directly.

Contact us or complain

If you have a question about this policy, or you are unhappy with how we have handled your information, please contact us first so we can try to put it right:

Novaridge Holdings LLC
Address: Unit A1, 3237 54th Street
Valley, AL 36854
United States
Email: support@craftedbyclara.com
Support Phone Number: +1 (347) 651-0409
Company Phone Number: +1 (201) 361-5604

If you are in the United Kingdom, you also have the right to complain to the Information Commissioner's Office. If you are elsewhere, you may complain to your local data protection authority. We would rather hear from you first, but you do not have to come to us before you go to them.