Shipping Policy
This policy explains where we ship, what it costs, how long it takes and what to do if something goes wrong with a delivery. It applies to every order placed on craftedbyclara.com.
Where we ship
We ship to the United States and the United Kingdom only. If your address is outside these two countries, we are not able to complete the order.
Shipping cost
Shipping is free on every order. There are no hidden fees added at checkout.
Processing time
Orders are processed within 1-2 business days. We dispatch Monday to Friday, so an order placed at the weekend or on a public holiday begins processing on the next working day.
If you need to cancel an order, please get in touch within 1 hour of placing it.
Transit time
Once dispatched, delivery takes 4-6 business days.
- Processing: 1-2 business days
- Transit: 4-6 business days
- Total: roughly 5-8 business days
How we ship
We ship with DHL, FedEx and UPS. The carrier is chosen based on your delivery address. Every parcel is insured while it is in transit.
Tracking
When your parcel leaves us, we will email you a tracking number. Tracking can take a little time to show its first update while the carrier scans the parcel into its network. If your tracking has not moved for several days, please get in touch and we will look into it with the carrier.
Customs and duties for the United Kingdom
Any customs charges, import duties or taxes that your country applies are the responsibility of the customer. These charges are set and collected by the authorities in the destination country, not by us, and they are separate from the price you paid at checkout.
Missing items
If part of your order is missing, please report it within 7 days of receiving the package. Tell us which items are missing and include photos of the parcel and its contents where you can, as this helps us resolve it quickly.
Incorrect addresses
Please check your delivery address carefully before you place your order. If you spot a mistake, contact us straight away and we will correct it if the order has not yet been dispatched. Once a parcel has left us, we cannot change the address, and a parcel sent to an address that was entered incorrectly may be returned to the carrier or lost.
Failed delivery
If a delivery attempt fails, the carrier will usually leave a card or send a notice with instructions for rearranging delivery or collecting the parcel. Please follow those instructions within the time the carrier allows. If the parcel is returned to us because it could not be delivered or was not collected, please get in touch and we will talk you through the options.
Damaged, faulty or incorrect items
If your order arrives damaged or faulty, or you receive the wrong item, please report it with photos within 48 hours of delivery. Return shipping is free in these cases.
Returns
You have 30 days from delivery to request a return. Items must be unused, in their original packaging, with tags on, and with proof of purchase. We must approve a return before you ship anything back to us. Return shipping is free for faulty, damaged or incorrect items; for a change of mind, the return shipping cost is yours. We do not charge restocking fees.
Full details, including the list of items we cannot accept back, are in our Refund Policy.
Contact us
Our support team is available Monday to Sunday, 8:00 AM to 4:00 PM MT, and replies on average within 12 hours.
Novaridge Holdings LLC
Address: Unit A1, 3237 54th Street
Valley, AL 36854
United States
Support Phone Number: +1 (347) 651-0409
Company Phone Number: +1 (201) 361-5604
Email: support@craftedbyclara.com
See also our Refund Policy, Privacy Policy and Terms of Service.