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Terms of Service

These terms explain how you may use craftedbyclara.com and what you can expect from us when you place an order. Please read them before you buy. By using the site or placing an order, you agree to these terms.

Last updated: 30 September 2026.

1. Company information

This store is owned and operated by:

In these terms, "we", "us" and "our" mean Novaridge Holdings LLC trading as CRAFTEDBYCLARA. "You" means the person using the site or placing an order.

Our support team is available Monday to Sunday, 8:00 AM to 4:00 PM MT. We reply to most messages within 12 hours on average.

2. Eligibility

You may use this site and place an order if you are at least 18 years old, or if you have the permission of a parent or guardian who accepts these terms on your behalf. You must be able to enter into a binding contract where you live.

We currently ship to the United States and the United Kingdom only. If you are ordering from anywhere else, we will not be able to deliver to you.

3. Your account and order accuracy

You do not need an account to order, but if you create one, please keep your login details private. You are responsible for activity that happens under your account.

When you place an order, please check that your name, delivery address, email and phone number are correct. We ship to the address given at checkout. If the address is wrong or incomplete, the parcel may be delayed or returned to the carrier, and we may not be able to recover it. If you spot a mistake, get in touch straight away and we will correct it if the order has not yet been dispatched.

4. Products and availability

We try to show every product as accurately as we can, including photographs, measurements and descriptions. Colours can look different from one screen to another, and handmade or natural materials vary a little from piece to piece. Small differences of this kind are normal and are not a fault.

All items are subject to availability. Listing a product on the site is not a guarantee that it is in stock. If something you ordered is unavailable, we will contact you and offer a replacement, a wait, or a full refund.

5. Pricing and payment

Prices are shown on each product page and are confirmed at checkout. Shipping is free on every order, with no hidden fees.

Payment is taken at the time you place your order. We never see or store your full card details: they are entered directly into our payment provider, which handles the transaction securely.

Charges appear on your statement as Craftedbyclara.com. If you see a charge you do not recognise, please contact us before raising a dispute with your bank so we can check it for you.

Depending on where you are, your bank or card issuer may apply a currency conversion or foreign transaction fee. Those charges are set by them, not by us.

6. Pricing and description errors

Very occasionally a price or product detail may be published incorrectly. If we notice an error on an order you have placed, we will contact you before dispatch and give you the choice of confirming the order at the correct price or cancelling it for a full refund. We will never charge you more than the price you agreed without asking you first.

7. Order acceptance

Your order is an offer to buy. The contract between us is formed when we send you an order confirmation or dispatch your items, whichever comes first. Until then we may decline an order, for example if the item is out of stock, if there is a pricing error, if we cannot deliver to your address, or if we reasonably suspect fraud or misuse. If we decline an order after taking payment, we will refund you in full.

8. Shipping and delivery

We dispatch Monday to Friday. Orders are processed in 1 to 2 business days and are usually in transit for 4 to 6 business days, so most deliveries arrive within roughly 5 to 8 business days. We ship with DHL, FedEx and UPS, and parcels are insured while in transit.

Delivery times are estimates, not guarantees. Carrier delays, weather, customs checks and public holidays can add time. If your parcel is missing items, please tell us within 7 days of receiving it. Full details are in our Shipping Policy.

9. Returns and refunds

You may request a return within 30 days of delivery. Items must be unused, in their original packaging, with tags still attached, and you will need proof of purchase. Please contact us for approval before sending anything back, as returns received without approval cannot be processed.

If an item arrives damaged, faulty or incorrect, tell us within 48 hours of delivery and include photographs. In those cases return shipping is free. For a change of mind, you cover the cost of return shipping. We do not charge restocking fees.

Some items cannot be returned: custom or personalised products, perishables, personal care and beauty items, hygiene items unless still sealed, hazardous materials, sale items and gift cards.

Approved refunds go back to your original payment method, usually within 10 business days of approval. If more than 15 business days have passed since your refund was approved, please get in touch and we will chase it with our provider. The full terms are in our Refund Policy.

10. Cancellations

You can cancel an order within 1 hour of placing it by contacting us with your order number. After that hour, the order has entered processing and we may not be able to stop it. If it has already been dispatched, please use the return process in section 9 instead.

11. Acceptable use

Please use this site lawfully and reasonably. You agree not to:

  • place fraudulent orders, or use a payment method that is not yours;
  • copy, scrape, resell or republish our content without our written permission;
  • interfere with the site, attempt to gain unauthorised access, or introduce malicious code;
  • submit false information, or impersonate another person;
  • post abusive, unlawful or misleading content in reviews, forms or messages to us.

We may suspend or refuse service if these rules are broken.

12. Intellectual property

The CRAFTEDBYCLARA name, our logo, site text, product photography, graphics and page layouts belong to us or to our licensors and are protected by intellectual property law. You may view and share our pages for your own personal, non-commercial use. Any other use, including commercial reproduction or use in advertising, needs our written permission.

If you send us photographs or feedback, for example with a return request or a review, you allow us to use them to handle your enquiry and, where relevant, to show them on the site. You keep ownership of anything you send us.

13. Third-party links and services

Our site may link to other websites, and we rely on third parties for payments, delivery and analytics. We do not control those services and we are not responsible for their content or their terms. Please read their own policies before using them. How we handle your information is explained in our Privacy Policy.

14. Disclaimers

We provide this site and its content as it is. We take care to keep it accurate and available, but we cannot promise that it will always be uninterrupted, error-free or free of technical problems. Product information, guidance and care instructions are given in good faith and are not professional, medical or safety advice.

Nothing in this section removes any rights you have under the consumer protection laws that apply where you live.

15. Limitation of liability

To the extent the law allows, our total liability to you for any claim connected with an order is limited to the amount you paid for that order. We are not liable for indirect or consequential losses, such as lost profits, lost time, lost data, or costs arising from a delivery delay outside our control.

We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded. Your statutory consumer rights are unaffected.

16. Indemnity

You agree to cover us for reasonable claims, losses and costs that arise from your misuse of the site, your breach of these terms, or your infringement of someone else's rights. This does not apply to anything caused by our own acts or omissions.

17. Force majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, such as extreme weather, natural disasters, strikes, carrier failures, power or network outages, or government action. If such an event affects your order, we will tell you and agree a sensible way forward, including a refund if we cannot deliver.

18. Severability and waiver

If any part of these terms is found to be unenforceable, the rest stays in force. If we do not enforce a term straight away, that does not mean we have given up the right to do so later.

19. Governing law

These terms and any dispute arising from them are governed by the laws of the State of Wyoming, United States, and the courts of the State of Wyoming will have jurisdiction. If you are a consumer, this does not take away the protection of the mandatory consumer protection laws of the country or state where you live, and you may be able to bring a claim in your local courts.

Before starting any formal dispute, please contact us. Most problems are quickly sorted out by email or phone.

20. Changes to these terms

We may update these terms from time to time, for example when our policies or legal obligations change. The version published on this page at the moment you place an order is the version that applies to that order. We will update the date at the top whenever we make a change, so please check back before ordering again.

21. Contact us

If you have a question about these terms or about an order, please get in touch and we will help.

You may also want to read our Refund Policy, Shipping Policy and Privacy Policy.