FAQ

Frequently Asked Questions

1. Do you offer free shipping?
   Yes. Shipping is free on every order, with no minimum purchase.
2. How long will my order take?
   We process orders within 1 to 2 business days. Transit then takes about 4 to 6 business days, so most orders arrive within 5 to 8 business days of being placed.
3. Where do you ship?
   We currently ship within the United States and the United Kingdom.
4. How do I track my order?
   As soon as your order ships, you get an email with your tracking number and a link to follow the parcel.
5. What is your return policy?
   You have 30 days from delivery to start a return. Items must be unused, in their original packaging, with any tags attached. See our refund policy for the full detail.
6. When will I get my refund?
   Once your return is approved, refunds go to your original payment method, usually within 10 business days. Your bank may take a little longer to post it.
7. What payment methods do you accept?
   We accept major credit and debit cards through our secure checkout.
8. How will the charge show on my statement?
   Charges appear as Craftedbyclara.com on your statement. We never see or store your card number. Payment is handled by our payment provider.
9. Can I change or cancel my order?
   You can cancel within 1 hour of placing an order by emailing us. If it has already shipped, return it once it arrives under our normal return process.
10. How do I reach you?
    Email support@craftedbyclara.com. We are open Monday to Friday : 8:00 - 17:00 and Saturday to Sunday : 9:00 - 16:00, and reply within about 12 hours.